by Sheryl Tuttle

I don’t think I’ve made one introductory pitch so far this week that I didn’t get cut-off and interrupted – the prospect having no time to listen or in too much a hurry.

Are we going to have to condense the 30-second elevator pitch?

Could social media be to blame?

We all know that social media (SM) is changing the way we reach out and relate to one another. But it’s also creating a new language, complete with acronyms, abbreviations, and smiley symbols, to shorten the message so that it fits within the character limitation for chats, text messages, and internet communication. SM conversations require short, direct messages.

But is this new communication style saving us time, or is it creating expectations of quicker interactions?  Is it adding value, or causing miscommunication and lost opportunity? Is the time span where we have a prospects attention being reduced at all, or is this just an unusual phenomenon?

(So What Do You Think?)



Go On – Say Something

It’s time to expose ourselves.  Let it all hang out.   Wrap your business focus into today’s hot topic or headline, give it a stir, and post it somewhere.  Use the right words, back links, tags, metawhatsit, video, and before you know it, you are viral.  Social media is something that comes instinctively to those who were born with computers and mobile phones.  To those of us who get that we are now in the future, we are learning,  or we’ve decided to leave the room.  We don’t have to love it, but we do have to learn it.  The future is now.  (Although I’m still waiting for my personal jet pack).  You can ignore it (though why would you?), but from a business position –  Embrace it or write your epitaph.

Lead generators can thank LinkedIn for providing a great tool for uncovering names of the folks who hold the titles we need.  Reaching them is still left to the art of the sales person.  I now enjoy finding many brand managers names who forever sat unreachable in their nice cushy offices.  I guess as the younger set move into key positions in the Fortune 500 they won’t mind getting their identity out there – all those responsible for Huggies, and Pantene.   Although I doubt we’ll ever penetrate deeply into the name vault at Pfizer or Merck.  (But that’s a whole other beef) Transparency is a word that comes to mind when I think about all the social outlets that I communicate on.  At any given time if someone wants to comment on something I did or said.  Comment at will, please.  I wonder if 9/11 has anything to do with our openness now.  Wanting to be exposed so that people don’t question our identity.

Social Media is huge – it is hard to wrap our arms around it, but try it, you’ll like it.   For business purposes, have lots of meetings, set your goals on what it is you want to try to accomplish with a social outreach, and jump.  You’ll never even have to mention what it is you are selling, in fact, don’t do that.  Don’t sell from social. We need to think.  We can now participate in conversations with some of the great thinkers and writers in the world today.

Kicking and screaming is how I am bringing my clients to the world of social media, but at least most are stepping up.  I’m very proud of them.  This stuff’s hard.





by Sheryl Tuttle

I recently read Groundswell by Charlene Li and Josh Bernoff, and offer the following review of the book. But why provide a book review about social media on a blog about filling your new business pipeline through outbound prospecting efforts?

Because social media is not a fad that is here today, gone tomorrow. Social media is revolutionizing the business world, and not just in retail and consumer industries. It’s B2B too. And it will affect how all of us do business into the future, and it cannot be ignored.

I’m not sure how social media will alter the course of my day, making calls to target prospects in which my clients wish to do business. But I do know that it will. It already has in some positive ways.

But first, the book review, then let’s talk more about social media.


winning in a world transformed by social technologies

by Charlene Li and Josh Bernoff

Groundswell is a great book to help people understand the revolutionary social technology changes that are occurring, why they are happening, and how to tap into it and transform your business. It’s a very interesting read with good information, much of it familiar though, particularly for those already actively involved in social media.

The authors explain that people utilize social media to connect, collaborate, react, organize, and accelerate consumption. They give numerous examples of tools for each of these categories, and explain which of the five primary objectives these tools help companies meet. For example, blogs are effective tools for talking and getting feedback, while ratings, reviews, and online communities help energize the groundswell.  In addition, people engage more or less with social media, and their involvement will range from completely inactive to active creators, with several levels of involvement in between.

Thus, planning is a large part of success. The idea is to look at the objectives first, especially since technology constantly evolves, and select appropriate tools that will develop the relationships to get there. The authors introduce a four part planning process that consists of people, objectives, strategy and technology.

Concrete examples and case studies provide additional substance and make the information easily digestible, enabling you to create actionable steps to move your company into the groundswell. I recommend this book to anyone wanting to learn more about social media and the steps to take to get involved.

Now, let’s talk about . . .

What Effects Will Social Media Have on Outbound Calling Efforts?

While there are some that say social media will eliminate the need for outbound calling efforts, I disagree. Social media may create enough buzz and information about a company, service or product to make inbound calls a bigger reality, but prospects are not all created equal, and not all people will respond similarly. Cold calling will always remain an effective way of picking the higher hanging fruit, of introducing your company or service, and in creating relationships.

So if social media isn’t going to remove the need for outbound new business initiation efforts, what effects will it have?

Since social media is about listening, communicating, and connecting, I see it as another instrument in the salesperson’s tool bag. Already we do web research and look at prospect websites to learn about a potential customer, now we can add blogs and other social media tools to that list, better preparing us to match our deliverables with our customers’ needs.

Social media enables conversations to occur, and for others with interest to join in, but in the end, the telephone still ranks high for communicating one-on-one.

What are your thoughts on social media?


by Sheryl Tuttle

Enjoy this video that reflects how social media is changing the world of sales and marketing.

Question for you – How does social media effect prospect outreach? Has it changed your outbound efforts?